No organisation can afford for its systems or services to be unavailable and unreliable in the digital economy.
If your applications are suffering from poor performance, your operational costs are rising and your IT teams spend more time managing daily application issues than driving strategic initiatives, we have a full suite of managed services and a highly skilled team of experts ready to assist you.
From application support and maintenance, proactive monitoring and rapid incident resolution, to application modernisation, cloud financial management and cloud readiness assessments, our comprehensive suite of managed services enable you to minimise downtime, assure high availability and keep your IT teams focused on delivering core business objectives:
- Keep your applications and systems current in the fast-moving world of information technology with our experts taking care of your application lifecycle management.
- Optimise your infrastructure for high availability and an excellent user experience by reviewing and fine-tuning your underlying application infrastructure.
- Control costs and transfer operational risk with our experts maintaining and supporting software applications under a managed services agreement.
Solutions to keep your applications and systems optimised and your business running smoothly
Application maintenance and support
Provided as either a packaged or flexible service with primary and supplementary options including components ranging from defect and incident management to DevOps, GenAI and perfective maintenance.
Monitoring and observability
Delivers a more holistic view of your system, improves security by identifying unusual patterns and enables you to detect and address performance anomalies before they become larger issues.
Cloud financial management (FinOps)
Optimise your cloud costs through visibility into cloud spending and cost-efficient workload management.
Enhancing applications for measurable results
We have a proven track record in the delivery of high quality, affordable and adaptable application maintenance and support solutions that have achieved remarkable results for our clients:
Dulux Group is a leading manufacturer of premium branded products that protect, maintain and enhance the spaces and places in which people live and work. It has a long-term partnership with NashTech for supporting the transformation of its digital assets, which are now consistent and easy to manage. This has reduced Dulux Group’s license, hosting and maintenance costs, while enabling more informed decision making through advanced data insights on the customer journey.
reduction in error rates has enhanced application performance
projects in flight at any particular time
monitoring, maintenance, support and control alert mechanisms to enhance the customer experience.
Hewlett Packard Enterprise (HPE) partnered with NashTech to support a critical web application that was experiencing frequent performance degradation and intermittent downtime. We improved scalability allowing the application to handle a huge increase in user loads, optimised resource utilisation to reduce infrastructure costs by 30% and halved incident response times.
increase in user loads without performance degradation.
increase in application response times for an improved user experience.
reduction in error rates has enhanced application performance
Markerstudy Distribution specialises in developing, administering and distributing bespoke insurance services to a wide range of high-profile brands. NashTech replaced Markerstudy’s outdated systems with an Azure cloud environment and now provides business-as-usual support and maintenance for its legacy application suite, which has also been enhanced to ensure applications remain current.
NashTech did not just assist us in upgrading the services but also provided us with full documentation of the estate and due to their excellence in this space they now manage the application for us via an application management services agreement.
Seamless oboarding
We use a combination of formal project methods and service management processes to ensure you experience a seamless transition of your applications into service operations under our application management services team.
Your teams are a crucial, active part of this process and are provided with regular progress reports.
Delivery is overseen by dedicated local account management and an offshore delivery team, which provides resources, leveraging both skills and experience to ensure continuity and support for your applications.
The correct blend of services and performance targets are delivered throughout the duration of our agreements. After an initial period of due diligence and requirements understanding, we offer you a solution design and review to agree on the scope and level of service we will take on. Following the commercial review and agreement, we begin the transition into operational service, typically including:
- Detailed software architecture and code review.
- Detailed infrastructure review.
- Process review and design.
- Knowledge capture.
- Shadow and reverse shadow support.
- Sign-off and acceptance into BAU service delivery.
Optimise availability and performance while saving time and money
Our application management services focus on providing solutions for the maintenance and support of custom-built software developed either by NashTech or software taken under our management and enable you to:
Assure system uptime and high performance through monitoring, tuning and regular updates, resolving issues proactively before they impact users and optimising applications and cloud infrastructure to support increased loads.
Control costs through ongoing and preventative maintenance, which helps you avoid repairs or replacements and extends the lifespan of your applications.
Increase your business resilience with our expert guidance, recommendations and support for implementing new technologies, enhancing systems and scaling IT infrastructure to ensure your applications maintain value, functionality and significance.
Outsource compliance to a trusted partner so that regulatory measures are applied and your organisation remains aligned with industry standards.
Protect against the latest threats through continuous and proactive updates and identify and patch against potential security vulnerabilities before they can be exploited.
Why choose NashTech?
With expertise in software engineering, quality assurance, API integration, artificial intelligence (AI), cloud architecture, data management and analytics, our experts can support your end-to-end application lifecycle:
Achieve sustained value and operational excellence.
We provide specialists in application and cloud assessments to systematically evaluate and optimise your environment, addressing cost, performance, security, operational efficiency and reliability.
Highly collaborative and consultative
We partner with you to provide knowledgeable and expert support, guaranteed pricing and service performance aligned to your business needs.
Reduce your maintenance and support costs over time
We have access to exclusive and specialised resources and can help you to reduce IT budget spent on maintenance and support
Commercially and operationally flexible approach
Gain access to the right skills, experience and capabilities in a flexible and scalable model while reducing costs.
Flexible and scalable resourcing models.
Meet your strategic and technology goals efficiently and drive revenue and profitability through the launch of new products, services and solutions.
Project delivery that balances innovation and risk mitigation.
Solve your toughest challenges through collaborative relationships and processes that are consistent, robust and high quality.
Drive new levels of operational efficiency for increased profitability.
Proven experience in building and operating custom AI solutions to streamline workflows, automate tasks and eliminate inefficiencies.
Exceptional quality assured.
We measure and continuously improve in terms of the overall quality accreditations we hold and the quality management system we deploy to assure a flawless delivery.
See also
We help your business to leverage your data assets, creating the infrastructure, data culture, and technology ecosystems. This allows us to unlock new sources of value, new products and better decision making in real-time. Explore our range of expert technology solutions.
We partner with you to help optimise your digital investment, harnessing the power of your portfolio and leveraging your technology to gain competitive advantage.
We partner with you to offer an intelligent and innovative approach to business process solutions, helping you manage your business processes in order to reduce your operating costs. Explore our range of expert technology solutions
With our distinctive strategy, businesses can quickly transition from conventional, on-premises, customised hardware platforms and legacy software technologies to cloud-native, software-controlled solutions that support next-generation services. Explore our range of expert technology solutions.
NashTech helps you realise the untapped potential of data and transform information into knowledge, to effectively optimise your business value. Explore our range of expert technology solutions.
We help companies to design and develop digital infrastructures that enhance customer interaction and experience across multiple channels. From improving UI/UX, to upgrading your CMS and mobile applications, we enable you to make the most out of your digital assets, while ensuring high quality experiences for users.
We understand that managing and maintaining a suite of applications can take away from the time you need to look forward and innovate. Using our knowledge and expertise we take care of your end-to-end application journey, from build through to support, maintenance and enhancement, blending ITIL focussed service management with cloud and modern software development.
We test your systems and software products to ensure they remain at the optimal standard your organisation requires, helping you to optimise time, cost and quality. Explore our range of expert technology solutions.
Our approach will drive value from your day-to-day technology operations by collaborating on strategy, investments, execution and governance to ensure that all activities remain focused on your digital transformation goals.
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