The ability to conduct every aspect of our lives online is no longer a nice-to-have, but an expectation. Reimagining the customer experience with increasing personalisation will enable companies to navigate a post-Covid reality.
We look at the healthcare, education and insurance sectors in more detail and outline five tips to improve the customer experience by implementing intelligent automation successfully.
- What is intelligent automation?
- Five tips to improve the customer experience
- Fuelling a personalised customer experience