NashTech BPM provides scalable offshore business process management (BPM) and digital transformation solutions (DTS) that deliver measurable outcomes for our clients.
Our goal is to empower your organisation to achieve operational agility at scale, increase efficiency and benefit from the incredible cost savings generated through our expert business support teams and leading technology solutions. We do this by enabling your organisation to:
- Accelerate transformation and time to value: Fully customised BPM support together with robust digital automation capabilities ensure your investments meet your business goals faster.
- Flexible scaling with top tier talent: We are adept at handling operations of any size. Our experienced and highly motivated teams are committed to learning, collaborating and delivering exceptional client value.
- Enhancing process management with leading technologies: Our proven track record in aligning process management with innovative technology solutions and sector-leading quality performance has driven progressive change and kept our clients ahead of the competition for over 23 years.
Our solutions
Business Process Management (BPM) services
Manage and improve current workflows through effective process deployment that eliminates redundancies or inefficiencies.
Digital Transformation Solutions (DTS)
Alongside human-in-the-loop we deploy GenAI, robotic process automation (RPA) and machine learning (ML) to automate and modernise legacy systems and processes and reduce manual effort by up to 70%.
Human-in-the-loop AI training
From data preparation to model validation and deployment, we ensure high quality training data across 28 languages and achieve +98.5% accuracy. This support service is critical if facing AI training bottlenecks, helping to reduce errors
Scalable data processing and managemen
Our experience and outputs have set sector data quality and lead accuracy standards, including multilingual product information validation, image quality evaluation, master data management, data processing and quality audits for over 16 years.
Delivering impact with global technology leaders
Our award-winning teams apply deep expertise and passion to deliver complex business solutions for some of the largest technology companies in the world.
Over half of our client base is comprised of independent software vendors (ISVs) and industry-specific technology providers (xTech). They rely on us due to our proven ability to meet their stringent demands for technical excellence and quality.
We have several marquee BPM clients working across industries including global technology giants, BFSI, logistics and supply chain, retail and consumer. Here are a few examples of the remarkable results we have delivered:
Global tech leader
This global tech leader uses NashTech human-in-the-loop AI training, data quality audit, content management and data annotation and labelling services to ensure the accuracy of product information presented to consumers on its ecommerce platform. Continuously identifying and rectifying inaccuracies has helped refine this client’s AI/ML systems, enabling it to sell more, become more scalable and efficient and innovate with virtual retail experiences.
- 99% data accuracy rate consistently exceeds client’s 98.5% target
- Hundreds of millions of data points audited annually, ensuring excellent user experiences
- Human-in-the-loop validation across 35 languages to serve diverse international audiences
Trade Tech empowers businesses worldwide with a seamless logistics platform developed by logisticians for logisticians. Faced with a need for high accuracy in cargo-security filing, it chose NashTech to deploy Robotic Process Automation (RPA) solutions that enabled it to meet regulatory deadlines and reduce manual workloads significantly, enhancing its efficiency.
- 57% improvement in processing speed
- 99.9% accuracy in cargo-security filing
- “NashTech’s quality control processes are the best that we have seen and contribute to the excellent results that Trade Tech continually receives from NashTech.” – Bryn Heimbeck, President – Trade Tech
Leading electronics manufacturer
A leading electronics manufacturer, challenged by fluctuating data volumes for e-invoices, deployed NashTech RPA solutions to cut processing times and improve accuracy. This automation allowed the client’s team to focus on strategic tasks rather than manual checks, such as investigating nonstandard scenarios.
reduction in the time taken to verify invoices
accuracy for 40,000 invoices processed per month
of all validation activities handled autonomously
Collaborative process design
Reduce manual effort by up to 70% and achieve operational savings of up to 50%.
Through our Digital Transformation Solutions (DTS) we can deploy an array of automated technologies to support process specialists including GenAI, Robotic Process Automation (RPA) and Machine Learning (ML) to automate and modernise legacy systems and processes. This can result in reducing manual effort by up to 70%.
Our expertise is in training AI systems, front and back-office processes and ecommerce, where we have delivered 50% savings and industry-leading quality for over 23 years.
We adopt a highly collaborative and flexible approach to the BPM lifecycle, helping you to reimagine how your organisation operates:
- Identity your needs – we will work with you to understand your business challenges and objectives through a series of interviews and workshops.
- Engage BPM subject matter experts – we provide our subject matter experts (SMEs) to you early in the process, identify the best options and shape the right strategy for your needs.
- Customised solution development – Our highly collaborative design process incorporates feedback from your stakeholders and SMEs to assure alignment with your business goals.
- Implement, monitor and measure – we will execute rapidly and track effectiveness continuously, reporting regularly and checking in with your SMEs to agree optimisations.
Specialist BPM use cases for the dynamic digital economy
Our specialist use cases demonstrate our expertise in combining human intelligence with artificial intelligence to optimise processes and drive business value.
Intelligent data management: Combine manual processes with GenAI enhancements to achieve up to 99% data accuracy while reducing operational costs by up to 50% with comprehensive data collection, validation and master data management services – crucial for businesses struggling with data quality issues that can otherwise increase costs to 20-35% of revenue if left unchecked.
AI-powered customer service: 24/7 omnichannel support enhanced by AI chatbots and natural language processing has helped clients like StressFreeCarRental reduce costs by 42% while maintaining high customer satisfaction levels. Our solutions can handle routine inquiries autonomously, allowing human agents to focus on complex issues.
Digital content management and ecommerce support: Custom solutions leveraging our expertise in AI and multilingual capabilities for web content enrichment and ecommerce platform optimisation. Our services include product data validation, image quality assessment and virtual retail experiences AI optimisation, which have directly contributed to revenue growth for major tech clients.
Intelligent process automation for Finance and HR: We deploy GenAI, RPA and machine learning to automate and modernise legacy systems in finance and HR processes. For instance, we’ve helped clients achieve a 78% reduction in invoice verification time and 50% savings on recruitment, onboarding and training costs.
Compliance and risk management: End-to-end AI auditing and ethical AI certification supporting compliance with regulations like GDPR and the EU AI Act – crucial for both technology startups and leading enterprises facing potential fines due to non-compliant AI outputs.
BPM that drives innovation in the AI age
Partner with NashTech to access more than 2,000 specialists, including 650 AI training experts, data scientists and linguists to deliver transformative solutions across many industries:
Cost efficiency
Up to 50% savings through our Centres of Excellence (CoE) in Vietnam and India.
Scalability
Flexible resourcing models to match your business growth.
Compliance expertise
Multilingual data and image validation, AI bias detection and ethical AI governance across 35+ languages.
Innovation leadership
NashTech has 23 years of experience in AI/ML and is recognised as the #1 business process outsourcing (BPO) company in Vietnam.
Flexible and scalable resourcing models.
Meet your strategic and technology goals efficiently and drive revenue and profitability through the launch of new products, services and solutions.
Project delivery that balances innovation and risk mitigation.
Solve your toughest challenges through collaborative relationships and processes that are consistent, robust and high quality.
Drive new levels of operational efficiency for increased profitability.
Proven experience in building and operating custom AI solutions to streamline workflows, automate tasks and eliminate inefficiencies.
Exceptional quality assured.
We measure and continuously improve in terms of the overall quality accreditations we hold and the quality management system we deploy to assure a flawless delivery.
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