To be able to put the right data into the right hands, it is critical to have data gathering activities planned and scripted meticulously. One minor mistake or failure in the process will lead to negative impacts on the data quality itself.  

NashTech was engaged and worked with this client throughout their data gathering activities. The teams worked seamlessly and smoothly alongside each other and exceeded their expectations. 

NashTech provided a three-phased approach, starting with setting up a pilot development team to join the client’s data acquisition squad. This designated team would learn, execute and prove the client’s working processes.  

Once the knowledge transfer phase was complete, the second phase was to nurture the development team and ensure that the quality of their data gathering met expectations and requirements. We also needed to make sure that the team could become self-sustainable and confidently navigate through the project independently.  

The final phase was to supplement the development team with an incident support team who monitored and implemented fixes when needed – since retailer sites are continually being updated. 

NashTech then further improved the service by adding a dedicated test team, splitting the rest of the project team into multiple squads handling both development and operational incident resolution. To ensure performance, contingency and engagement, members within each squad are rotated regularly between tasks.  

NashTech now applies continuous improvement principles, on-going monitoring of the retailer gathering service and leverages wider NashTech capabilities to support the client’s technical strategy and business goals.