Who are Confidential?

Our client is a cloud-based retail software provider, which incorporates point of sale, ecommerce, stock control, CRM, Merchandising and Warehousing modules. These modules allow retailers to place orders, manage promotions and loyalty programmes.


  • The development of additional modules to the core retail store system
  • Cost and timescale to deliver the new modules in the UK was prohibitive

Solutions and benefits

  • RUP style adopted
  • Two Business Analysts spent 5 weeks in the UK to capture the Systems requirements and use cases
  • Remaining stages of design and interim code release handled from Vietnam
  • Onsite presence during user acceptance testing


  • Flexible commercial framework to accommodate business demands in the 18 months between initial requirements and contracting
  • Creative thinking to resolve in-house UAT resource issues for the company in the project’s final month
  • Resolved problems with no impact (delay or cost) to original fixed price, fixed term agreement.